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Penske reaches one million voice-directed maintenance inspections

Penske Truck Leasing said it recently completed its millionth voice-directed preventive maintenance inspection. The system provides voice prompts via a headset to direct technicians.

“Our new approach to a voice-guided preventive maintenance process is exceeding our expectations for shop productivity and customer uptime,” said Gregg Mangione, Penske Truck Leasing’s senior vice president of maintenance.

During the last year, Penske implemented its voice-directed preventive maintenance inspection for its fleet of more than 270,000 vehicles.

“Our technicians have been instrumental in the success of this new process,” Mangione said. “Providing them with a hands-free solution at the point of repair and removing repetitive handwriting and keying has made their jobs easier, while at the same time improving the quality of the inspections, resulting in improved uptime for our customers.”

Penske commemorated the milestone by honoring David Barba, a Phoenix-based technician, who performed the 1 millionth preventive maintenance inspection on a 2018 Freightliner tractor.

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